Shipping policy

Sarah Sephton of 197 The Long Shoot, Nuneaton, CV11 6JQ, United Kingdom, trading as The Little Big Journal Company ("we" and "us") is the operator of (https://littlebigjournal.co.uk) ("Website").

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
We maintain accurate stock counts on our website.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Our items are posted out First Class standard delivery with Royal Mail. Payment for shipping will be collected with the purchase.

3. Delivery Terms

3.1 Handling and Dispatch Time
Orders are prepared and dispatched within 4 business days of payment of order We operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we notify you of expected dispatch times.

3.2 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

3.3 Transit time Internationally (where international shipping is offered)
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping
The Little Big Journal Company will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us on sarah@littlebigjournal.co.uk so that we can conduct an investigation.

4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with us using sarah@littlebigjournal.co.uk. If the parcel has been delivered without you being present, please contact us at the same email address with next steps.

5. Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

5.2 Import Duties & Taxes (Where international shipping is offered)
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The Little Big Journal Company encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Little Big Journal Company at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been prepared and dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim. See refund policy

7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8. Customer service
For all customer service enquiries, please email us at sarah@littlebigjournal.co.uk.