Payment Policy

Payments: Payments will be made to The Little Big Journal Company via Shop Pay, Apple Pay and PayPal, we are a PayPal Verified Seller. All major credit & debit cards accepted (ie. Visa, Mastercard, Discover, JCB, American Express, Diners Club, Maestro).

Privacy & Secure Transactions: Our site is secured by a Secure Sockets Layer (SSL) certificate providing up to 256 bit encryption. 256 bit is the highest level of encryption and security possible. This means that you can rest assured that all your personal information – including Credit Card information – is private and secure.

Pay without sharing financial information with us: one of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that The Little Big Journal Company (the merchant) receive payments without ever seeing your financial details.

Returns: We want you to be completely satisfied with your purchase, so we’ll be glad to exchange your item or refund the full product price if you choose to return it within 30 days of delivery, unopened and unused. (excludes personalised and special orders) Please note: we would require you to pay return postage. If you would like to return an item please can you initially email 

Your payment method, credit/debit card will be credited once we’ve received and processed your return. The credit may not show up on the very next statement you receive in the mail unless it is within your credit/debit card company’s billing or statement cycle, but it should appear on the next one.

NOTE: If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched. In this case we will refund the full cost of the products but not the original Postage and Packaging cost.